Refund

Refund Policy for ‘STEP EDTECH - STEPUP’

Last Updated: January 2025

At ‘STEP EDTECH - STEPUP’, we strive to deliver valuable educational networking experiences. However, we understand there may be occasions when users wish to request refunds. This Refund Policy outlines the conditions and procedures for requesting a refund. By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued for the following services or products:

  • Subscription Fees: Monthly, yearly, or other periodic subscription plans.
  • One-time Purchases: Courses, test series, game subscription, premium content, or event registrations.

Refund requests will be evaluated based on the following criteria:

  1. Technical Issues: If the platform experiences significant technical errors that prevent access to purchased services or content, you may be eligible for a refund.
  2. Unauthorized Charges: Refunds will be granted for verified unauthorized transactions.
  3. Unfulfilled Services: If promised services are not delivered as outlined at the time of purchase.

Refund requests made for reasons such as dissatisfaction with the platform or lack of use may be considered on a case-by-case basis but are not guaranteed.

2. Refund Deadlines

Refund requests must be submitted within:

  • Seven (7) days of purchase for one-time products or content.
  • Fourteen (14) days for subscription plans, provided you have not accessed or consumed significant portions of the service.

Refunds requested outside these timeframes will not be granted unless exceptional circumstances apply.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Partial months or unused portions of subscription plans.
  • Discounts, promotional offers, and trial periods.
  • Content marked as "non-refundable" at the time of purchase.

4. Subscription Cancellation

If you cancel your subscription, you will retain access to paid features until the end of your billing cycle. Refunds are not issued for unused subscription periods after cancellation.

5. How to Request a Refund

To request a refund:

  1. Contact us at support@stepedtech.com with the subject line “Refund Request.”
  2. Provide the following information:
    • Full name and email address used for the purchase.
    • Order ID or transaction number.
    • Date of purchase.
    • Reason for requesting a refund.

Our customer support team will review your request and may contact you for additional information.

6. Refund Processing

Approved refunds will be processed within 7-14 business days and credited back to the original payment method. ‘STEP EDTECH - STEPUP’ is not responsible for delays caused by your financial institution.

7. Dispute Resolution

If you are not satisfied with the resolution of your refund request, you may escalate your concerns by contacting [escalation contact or department] or pursuing mediation as outlined in our Terms of Use.

8. Changes to this Refund Policy

We may update this Refund Policy periodically. Any changes will be effective immediately upon posting. We encourage you to review this policy regularly to stay informed of updates.

9. Contact Us

For questions about this Refund Policy, please contact our support team at:

  • Email: support@stepedtech.com
  • Address: Privacy Team, ‘STEP EDTECH - STEPUP’, IT PARK, MOHALI, PHASE-8, PB.

By making a purchase, you agree to the terms outlined in this Refund Policy.

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